FAQ

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How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery within US usually takes 3–7 business days, while express shipping (if available) arrives in 1–3 business days.

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How can I track my order?

As soon as your order is dispatched, you’ll receive a shipping confirmation email with a tracking number and link.

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Can I return my order if I change my mind?

Yes! You can return unused items in their original packaging within 30 days of receiving them. Please note: return shipping for change-of-mind returns is at the customer’s expense.

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Is my personal information safe?

Yes. Omvio complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your information is stored securely and never shared with third parties without consent.

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How can I contact customer support?

You can reach us anytime at 📩 info@luxolla.com. We aim to respond within 12 hours.