Privacy Policy

Luxolla respects your privacy and is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the US Privacy Principles.

1. Information We Collect

We may collect the following personal information when you use our website or services:

• Name, email address, phone number, and billing/shipping address.
  
• Payment information (processed securely via third-party payment providers).
  
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  Order history and customer service interactions.
  
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  Technical data such as IP address, browser type, and cookies.
  

2. How We Use Your Information

We use personal information to:

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  Process and deliver your orders.
  
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  Provide customer support and respond to inquiries.
  
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  Improve our website, services, and product offerings.
  
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  Send promotional material (if you opt-in; you may unsubscribe at any time).
  
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  Comply with legal obligations.
  

3. Storage and Protection

Your personal information is stored securely and protected against misuse, loss, and unauthorised access. Only authorised staff have access to this data.

4. Cookies and Third-Party Services

Our website uses cookies to improve your browsing experience and collect analytics data. We may also use third-party services (e.g., payment processors, shipping providers) that handle your information in accordance with their own privacy policies.

5. Your Rights

You have the right to:

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  Access the personal information we hold about you.
  
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  Request corrections if your information is inaccurate or outdated.
  
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  Make a privacy complaint, which we will respond to within 30 days.
  

6. Contact Us

If you have any questions or concerns, please contact us at:

📩 info@luxolla.com